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Pricing policy & occupancy
Prices shown in our Price List are
quoted per person and are based as
indicated in the price panel on the
number of adults sharing the
accommodation. Child prices are
stated in the price panel and do not
count towards the number of adults
sharing. In the price panel you will
also find optional supplements
relating to meals, room types and
other facilities. The prices shown
in our price list were accurate at
the time it was printed. We do
reserve the right to change prices
during the holiday season, depending
on the availability of places.
Please talk to ourselves or your
Travel Agent to obtain the latest
holiday price.
What the price includes
Accommodation – Prices are shown within
the price panel for each property. For
hotels, the price applies to each of the
two adults sharing a room. In our self
catering accommodation we also base our
prices on two adults sharing a one
bedroom apartment, four adults sharing a
two bedroom apartment or villa, and six
adults sharing our three bedroom
properties. Meals – If you book full
board you will be provided with
breakfast, lunch, and dinner; Half board
usually means breakfast and dinner.
Services of our Representative
Return Flights – Price panels show a
basic holiday price with nil flight
supplement. Most other flights carry a
supplement, and this must be added to
the basic price. Flights supplements are
featured within the brochure and on the
price list. In of booking. Luggage
allowance – Our normal luggage allowance
is 20 kg on Monarch airlines, and 23 kg
with British Airways. Luggage allowance
may vary depending on airline and time
of booking. Transport to and from
accommodation in resort – Transfers are
included (unless otherwise stated or
advised at time of booking).
Ands what‘s extra
Holiday Insurance – Holiday Insurance is
now compulsory, you MUST be insured to
travel.
Flights supplements – Where applicable
Meal supplements - Where applicable are
in the price panel.
Bottled mineral water – In some All
Inclusive hotels bottled mineral water
does not form part of the ‘unlimited
soft drinks service’.
Charges made by accommodation - Such as
sunloungers, sporting facilities,
telephone calls, safes, mini bars and
any other services not shown as being
free. There may be a charge locally for
infants for use of services and
facilities in the accommodation. Excess
baggage on coaches and aircraft –
Charges will apply if you exceed your
allowance. The carriage of large items
such as windsurf boards may need to be
transported independently and at your
own cost. Ticket on departure – A charge
will apply for allbookings made within
14 days of departure. The minimum charge
will be £8 per person. Surcharges - The
price of your holiday is subject to
surcharges or reductions on the
following items; governmental action
such as changes to VAT or any other
government imposed charges, changes on
contracted scheduled air fares, aircraft
fuel, over flying charges and airport
charges and any other airline cost
changes. In this case we will absorb 2%
of the holiday price which excludes
Insurance premiums and any amendment
charges. Only amounts in excess of this
2% will be surcharged (refunds will be
paid in full if in excess of 2%) but
where a surcharge is payable there will
be an administration charge of £1
together with an amount to cover agents
commission. If this means paying mare
than 10%on the holiday price, you will
be entitled to cancel your holiday with
a full refund of all monies paid except
for any amendment charges or premium
paid to us for holiday Insurance. We
promise not to surcharge within 30 days
of departure.
Infant Prices
A charge of £35 on charter flights is
made for infants less than two years of
age on the date of their return flight.
Child Prices
You will find our child prices in the
price list proved within this brochure.
Child prices apply to children aged 2 –
12 m years on the date of their return
flight, unless otherwise stated in the
accommodation description.
1. Child prices only apply if the child
is sharing the accommodation with two
full paying passengers.
2. Any flight, extra facility, room and
board supplements must be paid in full
for all children travelling at the
reduced child rate.
3. Third and subsequent children would
pay the full adult price if occupying
another apartment or hotel room.
4. A full deposit must be paid at the
time of booking for all children
travelling Extra Charges – Before
booking We can reduce or increase the
prices of unsold holidays at any time
and we will tell you up to date prices
when you book. At the time of
publication, our understanding is that
these costs are £ 8 per person and you
will have to pay the current charges at
the time of booking. These costs have
been imposed on airlines and Tour
Operators following the world events on
September 11th and onwards. Since this
cost is beyond our control it may be
subject to change from time to time.
Your travel agent will also tell you
about these extra charges and they will
be included within your holiday costing,
including extra charges, with your agent
before you book.
Deposits
The deposits depend on the type of
booking made with us. Flights only
bookings require a £65 deposit per
person, Package olidays require £85
deposit per person.
BEFORE YOU TRAVEL
Health precautions
Health facilities, hygiene and disease
risks vary worldwide. You should take
health advice about your specific needs
as early as possible. Sources of
information include the Department of
Health’s free leaflet Health Advice for
travellers (available by phoning 0800
555 7777), your General Practitioner or
a specialist clinic. Please note that
you are strongly advised against scuba
diving for 24 hours before travelling by
air.
Disabled Travellers
The majority of overseas hotels are not
equipped to cater for the needs of many
disabled holiday makers. Furthermore the
natural terrain and the layout of some
resorts can sometimes make life
difficult for wheelchairs users. It is
therefore important if you have any
disability, that the appropriate
enquiries are made about the suitability
of particular accommodation and resorts,
and that you are fully satisfied you
have made the correct choice before you
book and confirm your holiday.
Please note: If special arrangements
need to be made for you an extra charge
may have to be levied.
Passports & Visas
Validity – A valid passport is essential
when you travel abroad. Although your
passport has been issued for 10 years (5
years for children) you should note that
some overseas countries have an
immigration requirement for a passport
to remain valid for a minimum period
after the date of entry to that country
(typically 6 months).
If your passport is in its last year of
validity, you are advised to check the
requirements of the destination before
you make your final travel plans.
Apply Early – If you need to apply for a
passport or to renew an expired
passport, you should do so well in
advance of travel and at least four
weeks before. Passports for Children and
Young people – All children who are not
already included on a valid British
passport will need to hold their own
passport if they are to travel abroad.
Children who were included on a passport
issued 5 October 1998 may continue to
travel with the passport holder until:
• The child reaches the age of 16; or
• The passport on which the child is
included
expires; or
• The passport on which the child is
included is replaced or an amendment
results in the issue of a new passport.
Portugal – Minors travelling without
either or both parental guardians may
require further documentation with
permission of ravel. Please contact the
Portuguese tourist office on 0906 364
0610 for further details.
Names – The name on the passport must
match the name on the ticket, otherwise
you may not be able to travel and
insurance may be invalid. If, after
booking a holiday but before travelling
any member of your party changes their
name e.g. as a result of getting
married, we must be notified immediately
so that we can make the necessary
changes to your documentation.
Visas - Non–British Citizen passport
holders may require a visa to enter
countries which are signatories to the
Schengen agreement and contact should be
made with the appropriate consulate or
embassy for clarification. Please note –
Both passport and visa regulations can
change and you should therefore check
with your travel agent or the relevant
embassy well in advance of travel. It is
your responsibility to be in possession
of a valid passport and, if appropriate,
a visa. It can often take some time to
obtain a visa, so you are advised to
apply in plenty of time. We cannot
accept any responsibility for customers
who do not possess the correct
documents. How to contact the passport
agency Further information from the UK
Passport MAgency can be obtained through
the following means: Telephone: 0870 521
0410 (Calls charged at national rate)
Website – www.ukpa.gov.uk Fax back
information line: 0901 4700 130
Application form can be requested by
phone or fax: Telephone: 0901 4700 110
Fax: 0901 4700 120
Currency & Money
We recommend the purchase off
traveller’s cheques for the bulk of your
holiday money, with a small amount of
local currency for initial sundry items.
Major credit cards are also widely
accepted in all the destinations in this
brochure. In some cases local currencies
may have to be purchased after arrival
or there may be restrictions on the
amount you are permitted top buy in
advance. We suggest you contact your
Travel Agent for details.
Your flight:
Pre-book your seats with us
You have the opportunity to pre-book
seats, this can be done at time of
booking or can be added
to the booking at a later date, must be
before 7 days of departure. This service
is available from £8 per adult and £4
per child. Costs may vary depending on
airlines. Pre-booked seats do not ensure
a quick check-in but mean that you and
your party on the same booking reference
can sit together on both outward and
return flights. Actual seat numbers are
confirmed when you check in at the
Airport, and it is possible that an
aisle may separate you. This service is
subject to availability.
Extra leg room seats can also be
pre-booked. Please enquiry at time of
booking. Please note for safety reasons
we are unable to allocate seats on
emergency exit rows to disabled
passengers or children. To take
advantage of this facility all members
of the party must be travelling under
the same booking reference.
Emergency Exit seats
This service is available at a cost of
£15 each way, £30 return per person.
Dietary requirements meals/snacks We can
offer a range of meal options, including
vegetarian, vegan, diabetic and gluten
free. Call your travel agent or our
reservation team to book, call no later
than 7 working days prior departure
(charges may apply for some airlines).
Helping hand
If you require assistance on any
Whitehall Leisure holidays just make
your request at time of booking.
Flight timings
Shown in this brochure are based on the
24 hour clock system. These timings,
however are provisional only and will be
submitted for approval by the UK and
overseas scheduling committees, and are
therefore given for guidance only and
are subject to alteration and
confirmation. Our reservation system
will show the latest timings for your
flight. The right is reserved to
substitute alternative airlines and/or
aircraft at any time. All bookings are
subject to the grant of licenses by the
Civil Aviation Authority.
Safety
The safety and welfare of
passengers is of paramount importance.
While we wish to create a genuine
holiday mood, we will deny boarding or
impose additional conditions of carriage
on any passenger who:
• Is intoxicated and or disruptive
• Found to be smoking on board the
aircraft
• Makes an inappropriate remark.
Inappropriate remarks are considered as
any comment or statement made by a
person, which includes they may be
carrying a bomb (or other such explosive
device), a firearm or weapon regardless
of that persons intent or reason for
making the comment or statement.
Although we want you to start and end
your holiday on a high note, please make
sure that you keep any drinking to a
minimum before the departure of your
flight. We will deny boarding to any
passenger who appears to be intoxicated
or whose behaviour we consider to be
disruptive. We realise that some larger
passengers, due to their size often find
that aircraft seat width is insufficient
for their needs. For your own safety and
comfort and that of other passengers,
you
must advise us or your travel agent at
the time of booking if you know or are
unsure as to whether the seat size on
the aircraft will sufficient for your
needs. If you do require additional
space, then subject to availability, you
can purchase more than one seat located
side by side or if you prefer a wider
seat in an upgraded class (where
applicable). We regret however, that due
to additional costs incurred by us, you
will have to pay the full cost of all
seats required by you, plus any upgrade
supplement per seat. If you are
purchasing extra seats due to your size,
you must contact the relevant airline.
Important Notice
The airlines regulations permit the
in-flight consumption of alcohol
purchased from the onboard bar service
only. Passengers that are refused travel
will be responsible for arranging
alternative transportation at their own
expense.
Security
Please keep your luggage with you at all
times, never carry packages or presents
for anyone else. Unattended luggage will
be removed and destroyed.
Pregnancy
Regulations vary from airlines to
airline, but some will refuse to carry
women who will be 28 weeks or more
pregnant on the date of return travel.
With some airlines women that will be 28
– 34 weeks pregnant can travel with a
doctor’s certificate. If you are in
doubt, please check with the airline
concerned. We recommend that you also
consult your own doctor. Carriage of
infants (0-24 months) Infants must be at
least 1 week old to travel and must be
under 6 months to request the use of a
sky cot. Infants under the age of two
years are not entitled to a seat on the
aircraft or a luggage allowance although
leniency is given to families with
pushchairs. It is an airline regulation
that children aged 2 or over must occupy
a seat.
Baggage delays
Although handling arrangements at UK
departure points are excellent, there
are
occasions when your baggage may be
delayed. However, if the recommended
insurance is taken, you are covered for
emergency
purchases.
Sporting Equipment
The airlines we use can accept
most types of sports equipment – charges
apply. All such items will travel on
weight and space permitting basis only.
You should also have insurance for these
items.
Carriage of Golf Clubs
Some of the airlines will agree to carry
half a set of golf clubs within your
baggage allowance. Charges will however
be made by some airlines for carriage of
golf clubs, payable prior to departure.
If you are planning to take golf clubs,
please ask your travel agent to contact
us at the time of booking, when details
of any charges payable will be given.
Golf clubs must be
secured in their bag, and as above,
carriage will be subject to
availability. It is your interest to
have your golf clubs insured.
Car hire
We strongly advise golfers to pre-book
car hire. Although transport/taxis will
probably be available from all of our
recommended accommodation, it may be
costly and/or time consuming.
Smoking
Please note that whatever airline you
fly with, all UK charter airlines have a
strict on-smoking policy throughout the
aircraft.
Flights supplements
Flight supplements are based on a
variety of factors. For example,
departure point, time and/or date of
departure, and/or services on board. We
reserve the right to change flights
supplements from time to time.
Supplements can go up or down.
Check-in
The following information is designed to
help you complete the airport check-in
process as quickly as possible. If you
fail to check in on time, the airline is
entitled to refuse to allow you to board
the flight. We cannot accept
responsibility if such situation arises
and, whilst we endeavour to assist in
making alternative travel arrangements
to your resort, any cost or loss
incurred as a result will be your
responsibility. When you arrive at the
check-in desk for your flight, you will
be asked for your ticket, passport and
baggage, if travelling in a group,
please make sure all members of the
party are at the
desk. Once you have checked in, you can
move through to the departure lounge
where you will find further information,
including your departure gate number.
Hand Baggage
The check-in agent at the airport will
ask you to show your hand luggage. This
should not be over 5kg in weight or
bigger
than 43 x 28 x 23cm in size. The low
dose X-ray machines used at UK airports
machines examine hand luggage will not
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